Privacy Policy

Last updated: June 26, 2026

Elevated Shades DFW ("Elevated Shades," "we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit elevatedshadesdfw.com, request a consultation, or communicate with us by phone, email, or text message (SMS).

1. Information We Collect

We collect information you voluntarily provide, including:

Name, phone number, email address, and street address
Project details (product interest, home information, photos you share)
Messages you send through our forms, email, or SMS
Basic technical data (IP address, browser, pages visited) collected via cookies and analytics tools such as Google Analytics

2. How We Use Your Information

Respond to consultation requests, quotes, and customer service inquiries
Schedule appointments and follow up about your project
Send appointment reminders, order updates, and account notifications via SMS or email
Improve our website, marketing, and services
Comply with legal obligations

3. SMS / Text Messaging Terms

By submitting your phone number through our website forms or by texting us, you agree to receive SMS messages from Elevated Shades DFW related to your inquiry, consultation, quote, or project (such as appointment confirmations, scheduling, follow-ups, and service updates). SMS messages are sent through our messaging provider, Twilio.

Message frequency: Message frequency varies based on your interaction with us.
Message and data rates: Standard message and data rates may apply from your wireless carrier.
Opt-in: Consent to receive SMS is not a condition of purchase. You opt in by submitting your phone number on our forms or replying to one of our messages.
Opt-out: You can opt out at any time by replying STOPto any text message. We will send one confirmation message and will not text you again unless you opt back in.
Help: Reply HELP for assistance, or contact us at (817) 207-7959 or des@elevatedshadesdfw.com.
Carriers: Carriers are not liable for delayed or undelivered messages.
No sharing for marketing: Mobile phone numbers and SMS opt-in data are never shared, sold, or transferred to third parties or affiliates for marketing or promotional purposes. Phone numbers collected for SMS consent will not be shared with third parties for marketing.

4. How We Share Information

We share information only with service providers who help us operate our business — for example, Twilio (SMS delivery), email providers, scheduling and CRM tools, hosting providers, and analytics services. These providers are contractually obligated to protect your information and use it only to perform services for us. We do not sell your personal information. We may disclose information when required by law or to protect our legal rights.

5. Cookies & Analytics

We use cookies and similar technologies to understand site traffic and improve user experience. You can disable cookies in your browser settings, though some features may not work properly.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the Internet is 100% secure, but we work to protect your data.

7. Your Choices

You may request that we update or delete your personal information.
You may opt out of SMS messaging at any time by replying STOP.
You may unsubscribe from marketing emails using the link in any email.

8. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect data from them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.

10. Contact Us

Elevated Shades DFW
Phone: (817) 207-7959
Email: des@elevatedshadesdfw.com