Privacy Policy

Last updated: October 17, 2026

Elevated Shades DFW ("Elevated Shades," "we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit elevatedshadesdfw.com, request a consultation, or communicate with us by phone, email, or text message (SMS).

1. Information We Collect

We collect information you voluntarily provide, including:

Name, phone number, email address, and street address
Project details (product interest, home information, photos you share)
Messages you send through our forms, email, or SMS
Basic technical data (IP address, browser, pages visited) collected via cookies and analytics tools such as Google Analytics

2. How We Use Your Information

Respond to consultation requests, quotes, and customer service inquiries
Schedule appointments and follow up about your project
Send appointment reminders, order updates, and account notifications via SMS or email
Improve our website, marketing, and services
Comply with legal obligations

3. SMS / Text Messaging Terms

Our SMS program, Elevated Shades DFW New-Lead Alerts, sends automated text messages to the business owner and team members alerting them to new customer enquiries submitted on our website. Customers who submit our forms are not enrolled in this program and do not receive these texts. SMS messages are sent through our messaging provider, Twilio.

Message frequency: Message frequency varies with enquiry volume.
Message and data rates: Msg & data rates may apply from your wireless carrier.
Opt-in: Recipients opt in on our alerts sign-up page by entering their mobile number and ticking a separate, optional, unchecked text-message consent box, or by texting START to (682) 339-9447. The sign-up can be completed without text consent (email alerts only). Consent is not a condition of purchase or of using any of our services.
Opt-out: You can opt out at any time by replying STOPto any text message. We will send one confirmation message and will not text you again unless you opt back in.
Help: Reply HELP for assistance, or contact us at (817) 207-7959 or des@elevatedshadesdfw.com.
Carriers: Carriers are not liable for delayed or undelivered messages.
No sharing for marketing: Mobile phone numbers and SMS opt-in data are never shared, sold, or transferred to third parties or affiliates for marketing or promotional purposes. Phone numbers collected for SMS consent will not be shared with third parties for marketing.

4. How We Share Information

We share information only with service providers who help us operate our business — for example, Twilio (SMS delivery), email providers, scheduling and CRM tools, hosting providers, and analytics services. These providers are contractually obligated to protect your information and use it only to perform services for us. We do not sell your personal information. We may disclose information when required by law or to protect our legal rights.

5. Cookies & Analytics

We use cookies and similar technologies to understand site traffic and improve user experience. You can disable cookies in your browser settings, though some features may not work properly.

Google Ads conversion tracking. When you arrive from one of our Google ads, we use the Google Ads tag to share cookie identifiers, your ad click, browser and page information, and the fact that you submitted our consultation form with Google. This measures which ads lead to inquiries and helps Google optimize our ad delivery. We do not send your name, phone, or email to Google. We do not load this tag for visitors in the European Economic Area, the UK, Switzerland, or Canada. You can opt out by blocking cookies in your browser or adjusting your Google ad settings. Learn how Google uses this data at business.safety.google/privacy.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the Internet is 100% secure, but we work to protect your data.

7. Your Choices

You may request that we update or delete your personal information.
You may opt out of SMS messaging at any time by replying STOP.
You may unsubscribe from marketing emails using the link in any email.

8. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect data from them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.

10. Contact Us

Elevated Shades DFW
Phone: (817) 207-7959
Email: des@elevatedshadesdfw.com